I ordered the bag about 5 weeks in advance of when I needed it. I paid extra for expedited shipping. I heard nothing. I repeatedly asked about it. I then got a note that they were off for Lunar NY holidays. I ordered the bag several weeks in advance of that. Was not told there were any shipping issues. I finally got the kit the week after I needed it to make for a gift for a friend's birthday.
I love the kits, and have made several. The customer service is really lacking.
I want to order a premade bag for a trip at the end of the month but I don't trust their shipping to get it on time.
Hi there, thank you for your feedback. We are sorry to hear about the delay in shipping and the inconvenience it caused you. We apologize for not communicating the shipping issues and the Lunar New Year holidays to you beforehand. We understand your frustration and we will definitely work on improving our customer service and shippng time. We appreciate your support and hope to serve you better in the future. Thank you.
LOVE this little bag. Ordered the kit to be completed and also a longer strap. Arrived as requested! Beautiful quality leather. This is my second bag.
I love this bag !!!! So well done .
Pretty easy to construct, but sewing ability needed for these to look nice. Take your time and set out all the supplies and you'll have fun and produce something beautiful.
I absolutely loved making this bag! It took like 10 min to get used to where the pre done holes were to sew, but once I got used to it the sewing was quite easy. The video tutorial was easy to follow even though it wasn't in English, but the subtitles made it easy to understand.
Customer service was top notch!!
My mom loved my bag so much she wants me to make one for her for Christmas, and I'll definitely sneak one in for myself.