I ordered the full grain Evelyn 29 CM. It took quite a long time to get here and it is missing one of the pieces of the shoulder strap. It’s now almost 3 weeks later and while they had a week of Chinese holiday, nothing done about it. The quality the leather is not up to the standard that I feel was advertised as full grain. Full grain in this leather has a different texture inside. Super nice people that run this, and I believe they intend to make it right but very disappointed so far.
Dear Cathy,
Thank you for taking the time to leave a review. We apologize for any inconvenience or disappointment you may have experienced with your order. Our team takes great pride in providing high-quality products and excellent customer service, and we are sorry to hear that your experience did not meet your expectations.
Please know that the leather used in our Evelyn 29 bag DIY kits is indeed full grain leather. Full grain leather have many types and textures cuz different leather making process. We could test leather by many different ways by feeling it, the smell... We understand that there was a delay in receiving your order and that one of the pieces of the shoulder strap was missing. We sincerely apologize for this and are working to rectify the situation as soon as possible. We will arrange for a replacement piece to be sent to you promptly.
Thank you for your understanding and patience. We truly appreciate your support and hope to have the opportunity to make it right for you.
Best regards,
Customer Service Team at POPSEWING®
Highly recommended!
Great kit, and the result is as only good as you make them. You can buy more supplies and make if you want. Just use the instructions and make yourself one!
The bag turned out well. The color I chose is pretty and springlike. I wouldn't recommend it to a total beginner. I'm very pleased.