Schöne Tasche, aber leider hatte das Leder einige Fehler. Da der Versand sehr lang dauert habe ich dies dann aber in Kauf genommen und habe nicht reklamiert...
Hi Christina,
Thank you for your feedback on our POPSEWING® Inspired Sellier Kylie Bag DIY Kit. We apologize for any flaws in the leather you received. We take quality control very seriously and would be happy to send you a replacement if needed. Please contact us at your convenience and we will make sure to resolve this issue for you. Thank you for your understanding and happy crafting!
Best,
Customer Service Team
POPSEWING® Top Grain Leather Inspired Sellier Kylie Bag DIY Kit | Price Drop at Checkout
The package took a while for delivery from China. The kits were easy to put together, but very annoying to follow along via video. According to ads I got (and still get) people would say they follow the printable directions, but when I asked customer service they said they only had the YouTube video. This is probably the only thing stopping me from buying another kit. Response from customer service takes 24-48 hours which was also annoying when I had a question. I could’ve completed the project in 4-6 hours, but it took me 3 days waiting for responses. Overall easy and fun, but they need to include printable directions or illustrations.
Dear VyVy,
Thank you for your feedback and for choosing our Inspired Sellier Kylie Bag DIY Kit. We apologize for any inconvenience caused by the delayed delivery and for the lack of printed instructions. For some kits we have prepared PDF instructions, please contact us to check these PDF instructions if you'd like to start a new project. We have taken note of your suggestion and will work on providing better directions or illustrations in the future.
We understand that waiting for customer service responses can be frustrating, and we apologize for the delay in our response time (it usually caused by different time zone, weekend and holidays). We will make sure to improve our communication and provide quicker assistance in the future.
We are glad to hear that you found the kit easy and fun to put together. We hope you enjoy your completed project and consider purchasing from us again in the future.
Best regards,
Customer Service Team.
Can we have written instructions include with kit
This is a great bag. It's so cute. I love just seeing how it all comes together when it is completed. The video was so easy to follow.