I love this company, I really do but I did not receive the string or hardware for the belt. I did receive the leather part, but Im in need of the string and hardware. I emailed, they asked for photos, I sent photos. Still nothing. I don't want my money back or anything like that. I just want the string and hardware that was never sent. First time I've ever had issues with Popsewing though. Typically, its a good company. If they can send me the string and hardware for the belt, everything will be fine.
Hi Christine,
Thank you for your review and for bringing this issue to our attention. We apologize for the missing string and hardware in your DIY kit. We're very sorry for the late response from our customer service team as we're on our National Day holiday. We will arrange a replacement for you very soon. We appreciate your understanding and support. Thank you for being a loyal customer of Popsewing.
Best regards,
Popsewing Team
Love the inspired belt do much. The leather was great and do was the work done. I will be buying more from popsewing!
Made 2 already easy to follow and look fab when finished
Found the hardware too hard to do, damaged some of the screws. They are replacing them but not confident I can do it. Going to take it to my shoe repair shop to have them do it, I am normal good with all things crafts.
Hi Isabel, thank you for sharing your experience with our Kelly Slim Belt DIY Kit. We apologize for any difficulty you had with the hardware and are glad to hear we are replacing the damaged screws for you. We understand that some DIY projects can be challenging and we want to ensure you have a positive experience. Please let us know if there is anything else we can do to assist you. Happy crafting!
Very good material. Brings every outfit up a notch. Changed my wardrobe.